General warranty

General Warranty

Warranty and Replacement Policy

All IXDOH products come with a 1-year manufacturer's warranty covering all manufacturing defects. (All free accessories are not covered under warranty.)

Warranty Period and Eligibility

The warranty is automatically registered when the original purchaser orders from our online store and receives the product, and is valid only for the original purchaser.

Regarding warranty transfer, you are eligible for warranty service only if both of the following conditions are met:

The warranty period has not expired from the date the original owner received the 1-year warranty package;

The new owner possesses the original purchaser's name and original order number.

Warranty Products

IXDOH will replace any components found to be defective or damaged (including damage incurred during shipping).

This warranty does not cover:

Corrosion

Discoloration, scratches, and impact marks

Impact damage

Irreversible modifications (such as drilling or welding)

Water damage

Batteries

Batteries are covered by a pro rata 1-year warranty.

During the first year of service, customers can repair or replace defective batteries free of charge. The warranty period for repaired or replaced batteries is the same as the original purchase date. No cash refunds are offered.

Battery defect assessment and testing can only be performed directly by IXDOH.

This limited warranty does not cover the following:

Defects or damage caused by accident, abuse, misuse, improper use, improper storage, abnormal contact with liquids, contact with chemicals, moisture, abrasion, dust, negligence, or abnormal physical, electrical, or electromechanical stress;

Defects or damage caused by unauthorized modification;

Scratches, dents, and cosmetic damage (unless caused by IXDOH);

Products with removed, soiled, damaged, altered, or illegally used serial numbers or barcodes;

Normal wear and tear;

Product defects or damage caused by the use of accessories, products, or auxiliary/peripheral equipment not provided or approved by IXDOH;

Product defects or damage caused by failure to assemble, test, operate, maintain, install, repair, or adjust in accordance with the assembly instructions or user manual;

Defects or damage caused by external factors (such as impact, fire, flood, storm, lightning, earthquake, severe weather, theft, blown fuse, or any misuse of power).

In addition, this limited warranty does not cover battery defects or damage caused by:

Using a charger not designed for or suitable for this battery;

Improper use of the battery charger;

Broken battery seals or signs of tampering;

Do not use the battery on any equipment other than the specified bicycle.

Warranty Claims:

All warranty claims must be submitted through “IXDOH” and sent to ecdl4010110@gmail.com. Any warranty claim must include proof of purchase and photos or videos of the damaged item. We recommend that you contact ecdl4010110@gmail.com before submitting a warranty claim. A simpler solution may be found without submitting a claim. IXDOH will process valid warranty claims submitted within one year from the date of purchase.

Shipping Damage Claims:

In rare cases, items may be damaged during shipping. If any damage occurs during shipping, please contact ecdl4010110@gmail.com and provide photos or video evidence.

We will not replace or compensate for any accessories scratched during shipping.

Note: We do not accept claims for damage during shipping made 7 days after receipt.

Contact Us

Email: ecdl4010110@gmail.com

Phone: 07751785678