Frequently Asked Questions Shipping Frequently Asked Questions

Question 1: How long will it take to receive my order?

Your order delivery time includes preparation and shipping time, typically approximately 2 weeks. Preparation time varies depending on the product; please check the product page for details.

Some items can ship the next day.

Orders placed before 12:00 PM will ship the next day.

* To change your shipping method, please contact us: KodaliAwad105@gmail.com

Question 2: How much is the shipping cost?

Shipping cost: Free shipping nationwide.

Question 3: I want to cancel my order.

To cancel your order, please contact us: KodaliAwad105@gmail.com

Question 4: I received a defective item; can I exchange or return it?

If we receive a defective item, we will process a return or exchange for you. Please send an email to KodaliAwad105@gmail.com, including your name, registered email address, order number, reason for return, and a clear picture showing the defective item.

Question 5: Under what circumstances are returns or exchanges not accepted?

Returns or exchanges are not accepted in the following situations:

Returns or exchanges based on customer personal preferences (color, size, etc.).

Items shipped more than 7 days ago.

Non-returnable items (underwear, swimwear, jewelry, etc.).

Item tags, price tags, etc., do not meet the return conditions. Items that do not meet the return requirements cannot be returned.

Missing or damaged packaging bags, boxes, or special accessories.

Repaired, cleaned, or refurbished items.

Items provided by the buyer have an odor, stains, or scratches.

Items used for purposes other than testing.

Returning only part of the item or accessories. Please provide photos or a description; no questions are needed.

No need to contact us to process the return. Question 6: I have shipped the item, but I cannot track the shipment.

Our order processing starts at the warehouse. Once the item arrives at the distribution center, we will assign a tracking number and arrange for shipment. We apologize for any inconvenience this may cause. Please try again later; it may take up to 3 days.

Tracking Link:

Question 7: I haven't received the email.

Since the email is sent from overseas, it may not arrive in many cases.

We apologize for any inconvenience this may cause. Please set the following email address as your mailing address, as these emails may be automatically marked as spam even if you haven't set a spam option.

Email: KodaliAwad105@gmail.com

Question 8: Can I change the shipping address after shipment? If you contact "KodaliAwad105@gmail.com" within 12 hours of placing your order to change the shipping address, you do not need to contact us again; changes will not be possible after 12 hours.

The address cannot be changed after shipment.

Question 9: Item cannot be added to cart.

Please ensure you have selected the correct size and color of the desired item.

* You must select the size and color of the item.

Question 10: We are still preparing to ship.

Your order shipping time is the sum of preparation time and delivery time. Preparation time varies depending on the item.

If the item you ordered is in stock in our warehouse, we can ship it immediately after you place your order. Delivery time is usually 1 to 4 business days.

If the item is out of stock, we will order it from the factory and wait for it to arrive. Additionally, if the item is very popular, it may sell out immediately upon arrival, so you may need to wait 1 to 3 weeks. We sincerely apologize for any inconvenience and long wait times this may cause. We will contact each customer individually regarding any shipping delays.

Furthermore, if you urgently need the item, please contact us before placing your order so we can inform you of stock availability.

Email: ecdl4010110@gmail.com

Phone: 07751785678