About returns and exchanges

Regarding Returns and Exchanges

Return/Exchange Period: If you need to return or exchange an item, please contact us via online customer service within one week of receiving the goods.

Cash on Delivery: Please request a refund within 7 days of receiving the goods.

Credit Card Refund: Please request a refund within 7 days of receiving the goods.

PayPal Refund: Please request a refund within 7 days of receiving the goods.

Return Shipping Costs are Your Responsibility: You only need to pay for return shipping.

Please return the item to our store within one week of receiving notification.

Upon receiving notification, we will immediately provide the buyer with all details, including the return address.

Please note that if you contact us or return the item after the above deadlines, regardless of the reason, we will not accept returns or exchanges.

*Please note that the following product categories are not eligible for returns or exchanges:

・Items shipped more than one week ago

・Used items

・Return/exchange requests due to damage or loss of goods, packaging, or accessories are not accepted.

Return and Exchange Policy for Orders Not Matching Recipient (Except for Product Defects)

【Defects Caused by Our Negligence】

If the defect is caused by our negligence, such as damaged goods, we will replace part of the goods and issue a refund.

Specific steps are as follows:

Return Address: No. 5, Bangwen Village, Zuntan Town, Longhua District, Haikou City, Hainan Province

Return and Exchange Contact Number: 07751785678

1. Please contact us by email or phone within one week of receiving the product and provide the following information:

· Name

· Address

· Phone Number

· Email Address

Product Name

Exchange or Return

Reason

Order Number

2. We will provide return instructions.

3. Please return the product to us using the "Cash on Delivery" method.

*Please be sure to contact us in advance. If you do not contact us in advance, we will not accept returns or exchanges.

*Please be sure to use a trackable logistics method to return the goods to avoid loss. Please ensure the goods are properly packaged and mark "Fragile" on fragile items. If you do not inform us of the reason for the damage upon receiving the goods, we will be unable to process exchanges, returns, or refunds. Thank you for your understanding.

4. After confirming receipt of the returned goods, we will process your exchange or refund.

【Convenient Return Service】

We offer a convenient return service; you only need to pay the return shipping cost.

The specific process is as follows:

1. Please contact us by email or phone within one week of receiving the goods and provide the following information:

· Name

· Address

· Phone Number

· Email Address

Product Name

Returned Item Name

Reason for Return

Order Number

(The order number will be displayed in the order confirmation email sent by our store after you place your order)

2. Our store will provide you with return instructions.

3. Ship the goods back to our store. (In this case, the shipping cost will be borne by the customer.)

*Please fill out the "Return/Exchange Contact Form" at the end of the receipt and ship it back with the goods.

*Please be sure to contact us in advance via email or phone. Please note that we cannot accept returns if you do not contact us beforehand.

*Please ensure returned items have a verifiable tracking number to avoid loss during the return process. Also, please ensure the packaging is secure and mark some items as "fragile." We cannot process exchanges, returns, or refunds if the reason for damage is not disclosed before the item arrives at our store. Thank you for your understanding.

4. Once we confirm receipt of the returned item, we will process your refund immediately.

[Regarding Changes for Customer Convenience]

We apologize, but we cannot make changes for customer convenience. If you wish to adjust the size after receiving the item, please cancel your order and reorder the required items.

[Regarding Order Cancellation]

Since we begin preparing shipment immediately after sending the order confirmation email, we cannot accept order cancellations or changes afterward. Please note that for the convenience of other customers, we will treat this item as a return.

[Cash on Delivery Customers]

Cash on delivery customers must pay cash upon receipt of the item. If your order address and shipping address are different, please confirm in advance. Email: ecdl4010110@gmail.com Phone: 07751785678